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In order to be able to open incidents in PagerDuty directly from XpoLog (via monitors' alerts or via share search in the search console) it is required to define webhooks to the desired service(s) in your PagerDuty account.
XpoLog requires internet access to open incidents in PagerDuty.

PagerDuty integration setup

In PagerDuty

  1. Generate integration keys (PagerDuty side):
    1. Go to your PagerDuty console, sign in and select Services > Service Directory

    2. You can either add an integration to an existing service or to create a new service:

      • If you are adding your integration to an existing service: Click the name of the service you want to add the integration to. Then, select the Integrations tab and click the 'Add a new integration' link.
      • If you are creating a new service for your integration: Please read the documentation  and follow the steps to create a service. Select XPLG as the Integration Type and click the Add Integration button:


      1. An Integration Key will be generated. Copy the key and save it in a safe place, as it will be used when you configure the integration with XpoLog in the next section.:


In XpoLog

    1. Go to XpoLog Manager left navigation panel Settings > System Settings
    2. Under the Notifications section click SET next to the PagerDuty part. The PagerDuty configuration screen opens.
    3. Enter the Service name and the associated integration key and click create.
    4. You may create as many integrations as needed.
    5. Save - an incident will be opened in all configured services to indicate that XpoLog is capable of creating incidents.

Note: if you wish to get System alerts (automatically generated by XpoLog system) to one or more of the configured channels, check the checkbox under the ALERT column next to that channel.

 

To Remove the PagerDuty Alert Channel:

  1. Go to XpoLog Manager left navigation panel Settings > System Settings
  2. Under the Notifications section click SET next to the PagerDuty part. The PagerDuty configuration screen opens.
  3. Remove the channel(s) you wish to disable alerting to and save the updated configuration.


SUPPORT:

If you need help with this integration, please email us at support@xplg.com or via https://support.xpolog.com

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